About Pleasanter.net's SLA
Q. What is The SLA Standard?
A. The SLA includes the following:
- Available days ：365 days a year *Except for scheduled maintenance days, which are determined separately.
- Service hours ：24 hours a day in principle
- Service availability ：99.5％（per year）
- Failure recovery time ：Less than 9 hours
Q. What is Your Security Policy for Providing Cloud Services?
A. We comply with Microsoft Azure's SOC security policy.
You can check the details in the SOC report provided by Microsoft Azure.
Q. What is Your Privacy Policy?